Terms of Conditions

Shipping

All prices are F.O.B. Shanghai,China. When completing your order, you'll have the option to ship items to the address of your choice. Shipping charges are based on the total weight of the merchandise shipping to that address. A street address is required. Shipments are shipped via express such as UPS,FedEx,DHL and TNT, and are prepaid and billed to the buyer. UltiQuest Technology customers with open accounts are offered the option to bill shipping charges directly against their companies express account number. UltiQuest Technology shipments remain the property of ultiQuest Technology until invoices are paid in full.

International Orders

Each order requires our written confirmation to be legally accepted. Any supplementary agreements as well as subsequent supplements and alterations require our express written confirmation to become legally effective.

UltiQuest Technology ships to most locations outside China. Any taxes/fees/duties associated with international orders are the responsibility of the consignee. For more information, please contact yourUltiQuest Technology sales representative.

Terms of Payment

Our invoices are payable immediately. If payment is not made within 30 days of the date of invoice, the full amount is subject to an obligatory interest rate of 12%.

Customers can only offset against our demands for due payment or exert a right of retention with uncontested or non-appealable counterclaims.

If there is a substantial deterioration in the financial circumstances of the customer, which might affect the full and prompt payment after the contract has been concluded or if such circumstances are present before the contract is concluded but are only recognized at a later date, further deliveries will be made only on advance payment or on security. This shall also apply if customer is in delay in paying former deliveries. In this case we can also ask for immediate and full payment of all unsettled invoices as regards all business transactions, even when a respite on all or parts of our demands was granted or when payment by bill of exchange was accepted.

Delivery

Any terms and dates of delivery are approximate, as long as they are not explicitly specified as fixed. In any case of noncompliance with set terms and dates of delivery, the customer shall have to send us a written reminder and grant us an additional and reasonable period of time for compliance before he can exercise his legal and contractual rights. Partial deliveries are permissible, excess or short deliveries of up to 10% of the overall quantity shall be permissible. The price will be calculated based on the partial quantity delivered.

All risks will pass to the customer as soon as the goods are handed over to the carrier or as soon as the goods leave our premises. Packing costs are charged separately unless other provisions have been expressly stipulated in writing. We will take back packing materials; charges for return mail, however, are at the customer¡¯s expense. Both contracting parties agree that all deliveries to customers are subject to a punctual, proper and sufficient self-supply from our suppliers. The same shall apply as far as products or primary products are bought from third parties and especially for any delay or impossibility of performance due to products or primary products bought from abroad. In case of such a delay or impossibility of performance customers can only exercise their rights if we are responsible. Unforeseeable, inevitable, and extraordinary circumstances, e.g. industrial dispute, administrative actions or regulations, severe disturbances of traffic etc., shall fully exempt us from all delivery obligation as long as these circumstances endure or, should the result of these circumstances be the impossibility to deliver, shall fully exempt us from any delivery obligation.

We shall reserve the right to have delivery executed by our own carriers.

Partial deliveries and services shall be permissible if they are just and reasonable to the customer.

Returns

All exchanges and returns require a Return Materials Authorization (RMA) number. Items returned without prior approval and a RMA number will be refused. You MUST contact us within 30 days of product receipt by email to obtain a RMA number. RMA's are valid for 14 days from issue. All returned merchandise is subject to inspection and approval by Ulitquest Technology before issuing credit or replacement. There is a 35% restocking charge on all returned merchandise. Merchandise displaying use, misuse or other damage will not be accepted. Items must be in original manufacturer's packaging. Product should be packaged in a separate carton with the Return Material Authorization Number clearly marked on this shipping carton and shipped to: UlitQuest Technology. (include the RMA# in the Ship to address line) . Credit order refunds are issued to UltiQuest Technology customer account to which the merchandise was charged. Shipping fees are non-refundable.

Cancellations

There will be a 35% restocking charge on all cancelled orders.

Phone/Fax Orders

You can place an order by telephone by calling call +86 592 570 1716 Monday -Friday 8:00 am - 5:00 pm (Beiging Time). Orders may also be placed by fax at +86 592 570 1716.

Pricing

UlitQuest Technology reserves the right to revise any price quoted without notice to buyer, at any time prior to acceptance of buyer¡¯s purchase order by UlitQuest Technology unless other pricing arrangements are indicated in writing and approved by UlitQuest Technology.

UlitQuest Technology¡¯s prices do not include sales, use, excise or similar taxes, and accordingly, in addition to the price specified herein, the amount of any sales, use, excise or other similar tax applicable to the sales of goods hereunder shall be paid by buyer, or in lieu thereof. Buyer shall provide UlitQuest Technology with a tax exemption certificate from the appropriate taxing authority.

The minimum order value accepted by UlitQuest Technology is $250.00. If any order is received for value less than $250.00, then the minimum charge of $250.00 will be applied to the order. And if the value less of order less than $500.00,we will require for $50.00 bank fee.

UlitQuest Technology reserves the right to notify the buyer of a price increase where the price of raw materials increases by more than 5% from the market price applicable when the order was accepted and at any time prior to the due date of the contract.

UlitQuest Technology reserves the right to charge interest where any payment becomes overdue compared with the contractually agreed payment date and for the period that the payment is overdue at the rate of the daily equivalent of the Prime Rate plus 5%.

UlitQuest Technology reserves the right to add a reasonable charge for packaging and handling of the goods to the agreed price of the goods supplied under this contract.

Quotations

Formal price quotations are valid for 60 days unless otherwise specified.

Questions

If you have any questions please call us Monday-Friday 8:00 am - 5:00 pm (Beijing Time)

 


   

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